Frequently Asked Questions

Payments

What payment methods do you accept?

How secure is my information after I make payment using credit or debit cards on your site?

Shipping

How long will my order take?

What are my shipping options?

Do you offer express shipping for urgent orders?

My order hasn't arrived. What do I do?

Returns Policy

What happens if my order arrived damaged or I'm unhappy with my purchase?

How do I log a return?

Cancellation Policy

Can I cancel my order?

Glass Care

How do I care for hand-crafted geometric glass planters?

Terrarium Care

How do I care for my Terrarium?